FROM STAFF REPORTS

Discover Shelby and The Shelby County Chamber are partnering to bring a hands-on and interactive workshop offering management and staffers in the tourism and recreation sectors a complimentary two-day training experience on Wednesday, July 31 and Thursday, August 1.  The certified training is presented by the University of Alabama’s Center for Economic Development.

Participants will receive training in a number of areas, including: essential communication, conflict resolution, empathy and interpersonal skills needed to deliver Flawless customer service. There is no cost for the training opportunity, but registration is limited to 25 participants.

Registration includes an overnight stay Hampton Inn & Suites in Pelham, meals, a reception at Taco Mac in Pelham. Delivered in a fun and supportive learning environment, the program includes many tools for increasing resilience and retention in the hospitality industry. Upon completion of the two-day course participants will be certified in Flawless Delivery.